When you register with Nexa Bridge, we need to store some information to associate you with your Bridge. We always strive to store as little information as possible. The data we save includes your email address, an encrypted password, your latest IP address, and which Bridges are linked to your account. We never share this information with any external parties, and we use it solely to provide a login system for Nexa Bridge.
All Other Information
All other information related to your devices, automations, schedules, etc., is stored locally on your Bridge.
Uploading Images
When using our apps, you have the option to upload images to your rooms. This is entirely optional and not required. When you upload an image, we name it based on the current time and a generated text string; this is the only information we save. We cannot associate an image with a specific user, nor can any external party view these images or similar data.
This is also why, if you switch Bridges, you will need to re-upload your images since we cannot access your old ones.
Push Notifications
To send notifications to your phone, we must save a specific “key” that identifies your phone. This key is provided by Apple or Google. It cannot, in any way, be used to identify you personally and can be changed at any time.
The information is stored on your Bridge and is only sent to us when you want to send a notification. When we receive the request to send a notification, we forward it to Apple or Google so they can deliver it.
SMS
In Nexa Bridge X, it is possible to send an SMS to selected contacts for specific alerts, such as when a water sensor detects water or a smoke detector detects smoke. Your contacts (names and phone numbers) are stored locally on your Nexa Bridge X. However, every time an SMS is sent, it goes through our servers and is forwarded to the phone. We do not save the text or phone number when the SMS is sent; we only track the number of SMS messages your Nexa Bridge X has sent. This count is reset on the 1st of every month.
Addons
With Nexa Bridge X, you can control your receivers and other devices, such as Sonos speakers or Philips Hue lights. This is done via something called add-ons. To determine which add-ons are the most popular, we collect statistics on this. This information (which add-ons are installed) is sent from your Nexa Bridge X every night.
Your Email
When you registered your Nexa Bridge, you provided an email address. We may sometimes use this to send you information specific to your Bridge, such as when updates are available or if there is an issue. You will not receive any newsletters from us unrelated to your Nexa Bridge.
Websites
Every time you visit one of our websites, we collect some information about you. Below, we have clarified what data we collect and why we collect it.
Session Cookies
Deleted after each visit
These cookies enable you to perform certain basic functions on our websites, such as retaining login details for a session or a transaction. They also help minimize the need to transfer information over the Internet. These cookies are not stored on your computer and disappear once you close your browser session.
Persistent Cookies
Remain after multiple visits to our websites
These cookies allow us to recognize returning visitors to our website. By matching an anonymous, randomly generated identifier, we can track how you arrived at the website, which pages you visit, the options you select, and how you navigate through the site. By monitoring this information, we can improve our websites. Additionally, by combining this with other information we have about you, we can tailor the content for you when you return.
Third-Party Cookies
Used by our approved business partners
Google Analytics: This is a web analytics service provided by Google, enabling us to recognize returning visitors to the website. By matching an anonymous, randomly generated identifier, we can track how you arrived at the website, which pages you visit, the options you select, and how you navigate through the site. Monitoring this information allows us to make improvements to our websites. Google also reserves the right to the data it collects.
Newsletter
If you have subscribed to our newsletter, we will occasionally send updates related to NEXA. These may include news, general information, updates about your Nexa Bridge, and more. We do not share this information with anyone.
Support
NEXA uses the third-party service Zendesk to manage support tickets. Zendesk complies with GDPR regulations, and if you would like to learn more about how they handle GDPR, you can do so here. If you wish to have your account and tickets with Zendesk deleted, you can contact us through our help page.
Nexa Smart Hub
The first time you set up your Smart Hub, we send the serial number to our servers. We store this along with the time of the initial installation.
All data related to the Nexa Smart Hub remains locally on your phone until you choose to synchronize it. Once synchronized, the data is uploaded to our servers and stored there. The data is not updated until the next time you choose to synchronize.
The data that is synchronized includes everything related to your devices and timers, such as IDs, names, icons, start times, end times, and the devices associated with a timer. This ensures that we can restore it at a later time if needed.
If you wish to delete the data we have for your Nexa Smart Hub, you can contact us at support@nexa.se.
System Nexa 2
When you make your home smarter with System Nexa 2 and create an account, we need to save some information about you.
Data
We store your email, an encrypted password, and your Locations. A location could be a home, office, or similar, where you connect one or more receivers. We always try to store as little information as possible.
We never share this information with any external party, and we only use it to provide the service. All information is saved and kept on servers in Sweden.
Your email
When you registered your account, you provided an email address. Occasionally, we may use this to send information related to System Nexa 2 and/or your connected devices or account. You can always unsubscribe from this.
Automatic and manual deletion of account
We strive to retain information only as long as necessary. If you don’t log in to your account for a year, you will receive an email notifying you that the account will soon be deleted. You will then have 14 days to log in to prevent this. If you wish to delete your account, you can contact support@nexa.se.